Delivery Times

	STANDARD DELIVERY TIMES	EXPRESS DELIVERY TIMES	NEXT DAY*
UNITED KINGDOM	3-7 working days	2-3 working days	Placed before 2pm for next day
NORTHERN IRELAND	4-8 working days	3-4 working days	Not Available
HIGHLANDS AND ISLANDS	4-8 working days	3-4 working days	Not Available
CHANNEL ISLANDS	4-8 working days	3-4 working days	Not Available
BFPO ADDRESSES	4-8 working days	3-4 working days	Not Available
EUROPE	3-7 working days	Not Available	Not Available
USA	5-10 working days	Not Available	Not Available
REST OF THE WORLD	5-10 working days	Not Available	Not Available

Delivery Prices

	STANDARD COSTS	EXPRESS COSTS	NEXT DAY COSTS*
UNITED KINGDOM	£3.95 or free for orders over £50	£4.95	£6.95 or free for orders over £75
NORTHERN IRELAND	£3.95 or free for orders over £50	£4.95	Not Available
HIGHLANDS AND ISLANDS	£3.95 or free for orders over £50	£4.95	Not Available
CHANNEL ISLANDS	£3.95 or free for orders over £50	£4.95	Not Available
BFPO ADDRESSES	£6.00	Not Available	Not Available
EUROPE	£6.00 or free for orders over €100	Not Available	Not Available
USA	£10.00 or free for orders over $150	Not Available	Not Available
REST OF THE WORLD	£10.00	Not Available	Not Available

NEXT DAY DELIVERIES

* Orders must be made Monday - Thursday before 2pm for Next Day delivery.
* Orders placed after 2pm will be delivered the day after next.
* Orders placed between Thursday 2pm and Sunday 1pm will be delivered on a Monday.
* Orders placed after 1pm on Sunday will be delivered on a Tuesday.
* Your order will be delivered between 9am – 6pm Monday to Friday.
* To view a full list countries that receive european shipping rates please click here:
* To view a full list of countries we deliver to please click here.

Bank Holidays (UK)

Please allow an extra working day.

* Orders must be made before 2pm for Next Day delivery.
* Orders placed after 2pm will be delivered the day after next.
* Your order will be delivered between 9am – 6pm Monday to Friday.
* Next Day delivery on a Friday before 2pm will be delivered on Monday.
* To view a full list countries that receive european shipping rates please click here:
* To view a full list of countries we deliver to please click here.

Duty, Custom and Extra Charges

Please note that any additional duty or custom charges applicable in the country of destination are payable by the customer/recipient.

US customers should note that orders above $200 are subject to additional customs charges. Orders can be placed seperately but a delivery charge will be applied to each order.

Please be aware that for large orders we may need to contact you regarding a higher postage charge.

Please note that International customers may find it takes longer for your delivery to arrive, we do make every effort to ensure your order is delivered within the stated times but it is not always possible.

Returns Instructions

To return an item please folow these steps:

• Click on MY ACCOUNT.
• Find the relevant order and click RETURN ITEMS.
• Follow the on-screen instructions to generate your returns number.
• Once completed return your items to the address stated.
• You MUST include your returns number with the parcel in order for the refund to be processed.

To allow for gift purchases we offer an extended christmas returns period. Any item bought in November or December can be returned up to the 15th of January.

Return Policy

If you are not completely satisfied with your order, you can return the order provided we receive the item/s within 14 days of delivery, in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase receipt.

Please be aware for hygiene reasons some items are non-returnable, these are clearly marked with an * on the item title.

Original P&P is non-refundable. Full refunds, including delivery charges, will be given if any item purchased is proven faulty or has been sent as a result of our error.

Please note: You are held responsible for posting the goods back to us for a refund/exchange at your expense, we do not currently offer FREE returns. We also recommend that you should obtain compensation insurance if the contents exceed £20 in value.

Faulty or wrong item

If the item you received is faulty or is not what you originally ordered, please contact us using our contact form quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from YOURS, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. The items this applies to is marked clearly in the product description. Order cancellations must be made in writing, quoting your order number within 7 days using our contact form or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

This returns policy does not affect your statutory rights.