Shopping and Returns Frequently Asked Questions

A. On the shopping basket page under the 'Got a Voucher' title place the voucher code in the text box. Click the sumbit button next to it to apply the voucher code to the basket.

CLOSE X

A. Choose the product(s) you would like to order by selecting the correct size and clicking 'Add to Bag'
When you have finished adding items to your bag, proceed to the checkout.
Returning Customers: Log into your account using your email address and password.
New Customers: Register yourself by entering your email address and a password of your choice.
Simply follow the instructions to complete your secure online payment.

CLOSE X

A. Registering with us helps us to make the ordering process as quick and easy as possible and allows us to let you know when we have special offers and discounts for our registered members.

CLOSE X

A. You can request a password reminder by clicking on 'My Account' and entering your email address. The password will be sent to you via email.

CLOSE X

A. If your card is declined, your bank will be able to advise you as to why. If you would still like to place your order however, please call the order helpline on 08448 204204 and we will attempt to complete your payment over the phone.

CLOSE X

A. Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, Amex and PayPal.

CLOSE X

A. We will charge you for your order in Pounds Sterling. Your card provider will apply the exchange rate when your card is charged.

CLOSE X

A. We may be able to cancel your order but we can only do this by telephone. Please call us as soon as possible after you have placed your order otherwise it may be too late. Our order helpline number is 08448 204204.

CLOSE X

A. We aim to get your order right every time but we do occasionally make mistakes. If we send you the wrong item, please call us on customer service number 08448 204204 quoting your order reference number so that we can arrange an exchange.

CLOSE X

A. For UK orders we use DPD courier service or the Royal Mail. Overseas orders will be sent Royal Mail and passed on to the national postal service in the relevant country, unfortunately we do not provide tracking for Overseas orders.
If you are in the UK, you are able to track your order by logging into your account and clicking on the 'track order' link next to the appropriate order. This will redirect you to the DPD or Royal Mail web page containing your order's status.

Click here to log into your account

CLOSE X

A. Delivery within the UK is normally within 3-5 working days.
Delivery to Europe is normally within 5-7 working days.
Delivery to the rest of the world is normally within 5-10 working days.

CLOSE X

A. If you are in when we deliver, our driver will ask you to sign for your delivery.
If you are not in, if they can, our couriers will leave your parcel in a secure location at your property or with a neighbour. The driver will leave you a card to let you know where your parcel is.
If they have not been able to make your delivery our couriers will leave a card to let you know they called and will advise how to arrange a re-delivery.

CLOSE X

A. Please call our customer service team on 08448 204204 for further information on your delivery status.

CLOSE X

A. If you live in the Mainland UK you are able to exchange your goods for alternative items at one of our stores nationwide. Simply take the item(s) to your local store within 21 days of placing your order. Please take with you your invoice and a proof of ID.

CLOSE X

A. Please allow 5 - 10 working days for your parcel to reach us - your refund will be processed within 2 days of receipt.

CLOSE X

A. To return an item, get a returns number or the returns address please do the following:

• Click on MY ACCOUNT.
• Find the relevant order and click RETURN ITEMS.
• Follow the on-screen instructions to generate your returns number.
• Once completed return your items to the address stated.

You can get full instructions on this page:

https://www.yoursclothing.co.uk/deliveryandreturns.aspx

CLOSE X

A. If you have difficulties with a return, please call our customer service team on 08448 204204

CLOSE X

A. Unfortunately due to the incredible prices we offer our customers across our range, we are unable at present to offer free returns. We advise that you take your parcel to the post office to ensure correct payment is made.

CLOSE X

A. To return an item, get a returns number or the returns address please do the following:

• Click on MY ACCOUNT.
• Find the relevant order and click RETURN ITEMS.
• Follow the on-screen instructions to generate your returns number.
• Once completed return your items to the address stated.

You can get full instructions on this page:

https://www.yoursclothing.co.uk/deliveryandreturns.aspx

CLOSE X

A. Please send returns to:

Yours Clothing
Returns Dept
1184 Lincoln Road
Werrington
Peterborough
PE4 6LA

Please note that you MUST attach a returns number to the parcel before you send it back to us.

CLOSE X

A. For our international size chart Click here

CLOSE X

A. Simply click on a category at the left-hand side of the screen, then choose a sub-category and browse the collection. Alternatively, use the 'search' link on the website and type in the product code or a description of the item you are looking for.

CLOSE X

A. You can only order items that are currently in stock. However, by entering your email address in the box which pops up when a size is unavailable, we will let you know when we have your size back in stock.

CLOSE X