Returns Policy
If you are not completely satisfied with your order, you can return the order provided we receive the item/s within 14 days of delivery, in unworn, unsoiled condition, complete with attached tags, the original packaging and the purchase receipt.
Please be aware for hygiene reasons some items are non-returnable, these are clearly marked with an * on the item title.
Original P&P is non-refundable. Full refunds, including delivery charges, will be given if any item purchased is proven faulty or has been sent as a result of our error.
Please note: You are held responsible for posting the goods back to us for a refund/exchange at your expense, we do not currently offer FREE returns. We also recommend that you should obtain compensation insurance if the contents exceed £20 in value.
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact customerservice@yoursclothing.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from YOURS, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. The items this applies to is marked clearly in the product description. Order cancellations must be made in writing, quoting your order number within 7 days to customerservice@yoursclothing.co.uk or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
This returns policy does not affect your statutory rights.
Online transactions are managed securely by PROTX
customerservice@yoursclothing.co.uk : www.yoursclothing.co.uk : www.sizeup.co.uk
Yours Clothing is a trading name of Size Up Clothing Stores Ltd (UK)
Returns Address
Yours Clothing
Peterborough Webb Estate
Oundle Road
Woodston
Peterborough
PE2 9QR
Email: customerservice@yoursclothing.co.uk
FREEPHONE 08000 856 540 - Mon-Fri 8.30am / 5.30pm
