faq


Vouchers

Please ensure the voucher code you are using has been entered correctly and that the voucher hasn't already expired. To use the voucher code please enter this at the "Shopping Bag" stage in the box under "Got a coupon code?". If you navigate "back" or continue shopping after already entering the voucher then you may need to re-enter the voucher code before continuing with the order. Please note that all voucher codes are not valid on sale items unless specifically stated. If you are still experiencing difficulties then please contact the Customer Service team via our contact form.

Orders

Choose the product(s) you would like to order by selecting the correct size and clicking 'Add to Bag' When you have finished adding items to your bag, proceed to the checkout and use one of the relevant checkout options. Returning Customers: Log into your account using your email address and password. New Customers: Register yourself by entering your email address and a password of your choice. Simply follow the instructions to complete your secure online payment. If you are experiencing problems whilst trying to place an order with us then please contact us via our "live chat" facility or contact our Customer Service team on +44(0)8448 204 204 who will be happy to offer assistance.
We advise that registering with us is beneficial, not only will you be able to take advantage of our special offers and discounts but you can also keep track of your order from confirmation to delivery. If you do not have an email address to register with us then please call the customer service team on +44(0)8448 204 204 to place the order over the phone.
You can request a password reminder by clicking on 'Sign Up/Sign In' at the top of the page and entering your email address, you should receive an email with a link to reset your password. Or click here Forgotten Password
Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, PayPal and Amazon Payments.
If your card is declined, your bank will be able to advise you as to why. Please ensure the card you are using is supported by our payment systems, unfortunately at this time we cannot accept the Laser card or American Express. Alternatively we do accept PayPal or Amazon payments. If you are still experiencing difficulties placing your order then please call the order helpline on +44(0)8448 204204 and we will attempt to complete your payment over the phone.
When orders are placed on our website they are processed and dispatched very quickly. Unfortunately once the order has been confirmed we are unable to amend or cancel this and it will be sent out to you. You will need to return the order in full for a refund.
We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock. Go to My Account to obtain a returns number. We suggest you may want to re-order the item immediately as our stock does sell quickly and when the item is processed we may not have a similar item available.
Sometimes an item can be missing from your parcel but all our parcels are carefully checked before they leave us. If an item is missing then get in contact with our Customer Services Team at email:customerservices@yoursclothing.co.uk or call +44(0)8448 204204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible to avoid disappointment as out stock does sell quickly.
To take advantage of our special multi buy offers then you will need to select the appropriate amount of items under that promotion ie 2 for £20 or 3 for £12. If you do not have the correct items selected then the discount will not be applied. The items you have selected will show as full price in your shopping bag but the promotional discount applied to the order can be viewed at the bottom of the shopping bag page where the total amount payable is displayed. If you have entered the correct items and the discount is still not being applied then please contact our Customer Service team via our "contact form" and we will correct this if necessary.
Our size chart can be viewed when you are on the product page, this is located just above the "select size" option. The size chart can be changed from UK to USA and European sizes. If you amend the chart to either USA or European sizes and continue to place an order, when the order is confirmed the sizes will automatically revert back to UK sizes, this is so the warehouse can be sure to pick the correct size for you.

Deliveries

International orders will be sent usually by Royal Mail and passed on to the national postal service in the relevant country, unfortunately we do not provide tracking for all International orders.
Stated Day Deliveries are selected at the checkout and should be with you on your specified date. Delivery to Europe is normally within 7-10 working days. Delivery to the rest of the world is normally within 10-15 working days. Please check out our Delivery section to see estimated delivery times for your country
We offer several different delivery options, full details of these are available on our relevant delivery page, each service provides an estimated delivery time and we always aim to deliver your parcel within this time frame. Unfortunately sometimes orders can be delayed within the courier network or postal service and this could be for a number of reasons like public holidays, bad weather or custom delays for international orders. If you experience a delay with your delivery and the specified time frame suggested on our delivery page has expired then please contact the Customer Service department via our online contact form we will then begin an investigation to locate your order and provide tracking if available. Please allow 7 working days for these investigations to be completed.

Product Information

Our size chart can be located on any product page just above the select size option, the size chart can also be viewed in USA and European sizes. For our size chart Click here
Simply click on a category at the top of the screen, then choose a sub-category and browse the collection. Alternatively, use the 'search' link on the website and type in the product code or a description of the item you are looking for. Find Items
You can only order items that are currently in stock. However, by entering your email address in the box which pops up when a size is unavailable, we will let you know when we have your size back in stock. Stock Request
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