Last week I began to tell you all a little bit about what goes on at Yours HQ within our website team. Having explained the design, planning and photography process, I now come to the dispatching and customer service aspects. Perhaps the most crucial part of the online process, especially from the customer’s point of view, is making sure that the correct items arrive to your door in good time and with as few complications as possible.
Claudia is the girl in the know when it comes to all parts of the online ordering process. Having worked at Yours Clothing for over three years, what Claudia doesn’t know about our stock and the details of how the whole operation works, isn’t worth knowing. When an order comes in, Claudia and her team organize the acquisition of each garment and arrange the secure payment and notification for each customer. Next, the garments are wrapped and packed ready to be handed over to our delivery service and sent to your front door.
From then on, your queries, questions and comments are in the care of our customer service department. We all try to get involved with customer interaction as we are keen believers in listening to feedback and trying to provide a personal service. The main man in this area however is David. Some of you may have spoken with David on the phone or had some email interaction with him. If you ever have any issues with our service online or in store, David is more than happy to help out and answer your questions. Similarly, if you have any suggestions regarding the future of our company, please let us know! We love to hear from you!
Having explained a bit about the internet department and who fits into what role over these past two weeks, I guess I should give you a brief overview of where I come in to it all too! Obviously I am in charge of writing this blog every week in order to provide you with some extra interaction and hopefully some interesting plus size fashion tips. The blog runs along side the weekly newsletter which gives you a first look of key fashion trends in the plus size clothing industry and what Yours has to offer each week. I also update the product titles and descriptions to provide an overview of each garment whenever a new item is ready to be put onto our website. As with our customer service team, I too am always interested in your comments so please get in touch.
I hope you’ve enjoyed this behind-the-scenes glimpse into Yours HQ. Over the coming months I hope to introduce you to more members of our team and continue to update you with company news and forthcoming events and promotions.