We all know that great customer service is a must have.
Not only does it make us happy, it keeps us in store shopping for longer. It creates that lasting great impression and turns us in to loyal fans quicker than we can say “retail therapy”.
The importance of the customer has never been so vital to conquer retail success. Luckily we are 100% confident that we consistently have this covered! I’m sure you’re now wondering why….
On a daily basis whether it be at Yours Clothing HQ or within one of our one hundred stores across the UK, we are overwhelmed with the lovely feedback that we receive. However we never shout about it, so now is my time to share with you why we are the brand known for the best plus size service around.
In Swansea, our Yours Clothing team pride themselves on building lasting relationships with our customers. One very unique relationship that they have built in store is with a regular customer that the whole team are on first name terms with.
On a weekly basis when a delivery arrives and the team merchandise a new in product that they are confident the lady will like, they put this to one side in her exact sizes. As all of the staff know this customers personal style so well, she is guaranteed new styles awaiting for her on each and every visit to store.
Personal shopping at the highest level!
Store manager Beki commented, “We spend the time to build rapport with regular and one off visitors alike and we take pride in identifying what type of shopper they are, what styles and shapes will best suit them. The best part of my job is when customers pop back in to let us know how many compliments they got!”
Our Yours Clothing team in Lincoln proudly transformed a very nervous and insecure lady in to a glow of confident curves. Julie and Kay offered exceptional one to one service to a customer going on her first beach holiday in many years. The lady knew she needed swimwear however was dreading even trying any on, as many plus size ladies do.
“It is our job to help provide confidence, we chose a few swimwear pieces for the lady and after many compliments and a few giggles we decided on a 50’s style swimsuit” says Kay, Store Manager.
A few weeks later this customer returned to the store with holiday photos and stories of how much she loved her time in Italy. This lady is now a very regular customer in our Lincoln store due to the special service that she received from our team that day.
“Not only did the lady leave us happy but from doing our jobs it gives us heart-warming satisfaction.” Julie and Kay – Team Lincoln