As a company we accept several methods of payment; credit / debit card, PayPal, Amazon payments, and flexible payment options from Klarna*.
*Subject to Terms and conditions, for more information on Klarna please click here

We currently accept payments in GBP, USD, AUD or Euro’s

We now offer flexible payment options from Klarna, Europe’s leading consumer finance providers. This includes Pay after delivery and pay in instalments. You can find this payment option at the checkout. Klarna accounts are subject to Terms and Conditions, for more information please click here.

To use your Yours Clothing account credit, log into your account and then continue to checkout, the ‘use credit’ option is located on the checkout page.

If your PayPal email address is different to your regular email address you use to log into our site, when you pay via PayPal our system will automatically create you a new account. Your confirmation along with your new password will have been sent to your PayPal email address. To login to your new account please use the same email address you use to access your PayPal account and your new password.

We recommend, that once you have logged into your account with this password, you change it to one more suitable to yourself.

We do not share your information with any third party (excluding partners who may have linked you to our site) without your permission. For more information on our privacy policy please follow this link; click here

We offer standard, next day, and stated day delivery options. For full information regarding these options, please click here.

When your order has been dispatched you will be sent an email, in this email you will receive a link to track your parcel, save this link and it will update you at each stage of your delivery.

Alternatively you can go to our site, sign in to your account, click on my orders, and then track my order.

All deliveries need to be signed for. If you are not in when delivery is attempted the courier will either deliver to you on the next working day, or if you leave alternative instructions the courier will follow these. Please be aware that the courier is not responsible for what happens to the parcel after alternative instructions have been followed.

When collecting your parcel from your chosen Yours store, you will need to bring your order reference number with you.

ID which matches the name on the order is required to pick up your parcel

WE ACCEPT THE FOLLOWING:

• Driving license
• Passport
• Utility bill with home address
• Credit or debit card in the name stated on the invoice

If this is the case you will need to contact Customer Services via the live chat facility or message using the contact form. We will then need to carry out an investigation with the courier service into the location of your parcel.

If you have not received your parcel within the estimated delivery time-frame then please contact our customer service team via the live chat facility or message using the contact form page and they will investigate this for you with the courier company.

Your delivery can also be sent to you through Royal Mail or Interlink, if you contact the customer service team before you place an order with us, we can make sure we do not send your future deliveries with Hermes.

Please be aware that Royal Mail can take up to 7 working days to arrive with you, and Interlink will not deliver on weekends for next day orders.

If this is the case you will need to contact Customer Services via the live chat facility or message using the contact form. We will then need to carry out an investigation with the courier service into the location of your parcel.

Due to the size of your order, it is likely that it has been sent in more than one parcel. The remaining items should arrive a few days after the first delivery.

If the extra parcel does not arrive please contact us (details below) regarding this issue, and we will be happy to help

Please be aware that as stated within our terms and conditions online, we do not accept responsibility for customs requirements and duties that arise for delivery of goods outside the UK.

As long as the item is in an unworn condition, and there has been no longer than 21 days since purchase, you can send it back to us. You can take your order back to a store for a refund or an exchange, please take proof of purchase (such as an invoice or bank statement) with you. Please note that PayPal, American Express, Klarna or Amazon payments transactions cannot be refunded in store, although you can exchange items or receive a gift card instead. You can also return your garment to us directly using your local postal service or via collect+. Please see our returns and refund policy for further details returns-policy

Exchanges for online transactions are only available in store. Unfortunately as a company we do not offer exchanges online. If the items are unsuitable for you and in an unworn condition, then you can return them for a refund and place a new order online for the item that you require.

Please allow 7 working days for your return to arrive with us; your refund will be processed on the same working day. If you believe that we should have received the parcel by now we recommend you contact the postal service that you sent it with. If you used Collect + to return the parcel then please use the tracking number given to locate the parcel.

If you have any further problems do not hesitate to contact us.

You do not have to return your item to the same store you bought it from, you can return it to any store, providing that you have proof of purchase.

We regret that for reasons of hygiene pierced jewellery and cosmetic products are excluded from the returns and refunds policy. We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty: Items sold at over 70% discount. Your Statutory rights are not affected.

All our parcels are checked before they leave us however sometimes an item can be missing from your parcel. You will need to contact the customer service team and they will resolve this issue for you.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

You will need to return the faulty item to us at:

Yours Clothing,
Returns Dept,
Newcombe House
Bakewell Road
Peterborough
PE2 6XU

Please include in the return package; your address and whether you would like a replacement garment or a refund. You will be notified by email when the garment is returned to us and confirmed as faulty. The return postage costs will then be reimbursed to you and a new garment or refund will be sent.

We apologise that the item that you received was not as expected. Please proceed to return this item to us for a refund.

We apologise that you have received a faulty item and are sorry for any inconvenience caused.

Please contact our customer service team, stating whether you would like a replacement or a refund and please include a photo of the fault on your garment. This will then be assessed by the quality control team.

Once you have completed your order you are able to change the address ONLY if your order has NOT already started to be processed in the warehouse. To check the status of your order please login to your account and select the “my orders” tab. It will then show if your order is eligible for amendments at that time. For all other changes please contact our customer service team via the online live chat facility or contact form and they will make the amendment if they are able to so at that time

If you are experiencing any difficulties placing your order, please contact Customer Services via the live chat facility or message using the contact form stating your issue.

The voucher code box is located at the bottom of the “my bag” page before you go to checkout.

The minimum spend of the vouchers vary between the promotions. Please read the terms and conditions of the particular voucher code you are looking to use to see the minimum spend amount.

No. At the current time only one voucher code can be applied to an order at a time.

Please read the terms and conditions of the particular voucher code you are looking to use to see if it can be used on sale or promotional items.

Yes. Simply add the voucher code and then type in the details of your gift card into the relevant boxes on the checkout page to use them together.

Any refund that is issued does take any promotions or vouchers codes into consideration. They are proportionally deducted between the items that they apply to.

Gift cards can be purchased in one of our stores or online, gift-cards

The gift card box is located at the bottom of the checkout page. Simply type in the long gift card number and pin number to apply it to your order before completing your order.

To check the balance of a gift card please login to your account and select the gift card tab, then enter the details to reveal the current balance.

Gift cards can be topped up in store.

If you purchased your order using a gift card then any refund owed will be issued back to the same gift card or as credit to your online account.

If you are experiencing difficulties with our site then you can contact us via our live chat facility or contact form

If you have forgotten your password please attempt to sign in as usual, however instead of typing your password in, click ‘forgot your password?’ located underneath the password box. You will then receive an email containing your password.

If you would like to change your password you can edit this once completing the steps above. Sign into your account, select edit details and change password.

At the bottom of our webpage you will find a sign up box, type your email address in here to subscribe to email updates from Yours Clothing. If you wish to unsubscribe from our email updates please click the ‘unsubscribe’ link at the bottom of any emails from us.

Once you are unsubscribed from Yours Clothing please be aware that you can re-join us at any time.

Unfortunately we no longer offer catalogues, although all of our products are available to view online and in store.

Please contact us via our contact form if you wish to delete your account.

To view our Size Guide please click the link: size-chart

You can locate the nearest store to you using our online store locator here; store-finder. Simply enter your postcode into the store finder and it will find the closest store to you.

We are currently working on opening several new stores around the country, which will be announced via Facebook, email and our website.

Please click here to be redirected to our wholesale page

We are always looking for new models that may suit our brand. If you would like to e-mail some photographs and information about yourself to [email protected] and we will consider your application.

If you would like information about becoming a blogger for Yours Clothing please contact us at [email protected]

If you have anything that you loved about Yours Clothing or any problems you would like to be resolved, please don’t hesitate to contact us via the contact form. We appreciate your feedback and aim to resolve any problems as quickly as possible.