UK returns are FREE using the returns portal; you have 28 days, from the day you receive it, to send something back.

Repack your items, please ensure the items you’re returning are in a resalable condition and unworn with the tags attached, otherwise the return may not be accepted. Unfortunately, we do not offer online exchanges.

Book your return online using your order reference (will start with two letters) and email address or postcode associated with your order.

Select your preferred return option (Print returns labels at home or in store options available). Once you have processed your return in the portal, you're ready to post it off.

You'll get an email once we receive your returned item.

TO BEGIN YOUR RETURN CLICK HERE.

Don't worry! You have 28 days to return an item back to us from the day you received the parcel. Unfortunately we cannot accept returns out of this time frame.

We have a full range of return options to make this super easy for you. Choose from over 100+ Yours Clothing stores across the UK, Hermes ParcelShop, ASDA to YOU, Royal Mail Tracked 48 service or Hermes Courier Collection.

A refund can take up to 21 days however we hope to process this much quicker for you. It can be up to 14 days to receive and process the return and then another 7 days for the refund to clear the banking systems. All refunds are issued in the same payment method as your original payment. An email confirmation will be sent to you when this has been processed.

No problem! All store purchases need to be returned in a Yours Clothing store within 28 days of your original purchase date and with your receipt. Pop into one of our 150 stores across the UK and our brand ambassadors will be more than happy to help. Your items need to be in a saleable condition and unworn with the tags attached. If the item is faulty in the first 6 months then a member of staff will be able to inspect the item and if there is a manufacturing fault they will offer a replacement or refund. Without proof of purchase the store team are unable to accept any item for an exchange or refund. Unfortunately we cannot accept any store refunds through customer services.

Most of our product range can be returned through our quick and easy process. The only items which cannot are face masks, earrings and hair accessories due to hygiene reasons.

It can take up to 21 days for us to receive the items in our warehouse and process the refund. If it has been longer than this please contact customer services through the live chat portal, contact form or call us on 03309122464. Make sure you have your returns tracking number handy.

Returning with Klarna, Laybuy or Clearpay is easier than ever before. Take it to one of our 100+ stores and they will be able to offer you a refund for your order which they can process faster than before. Alternatively you can follow the online returns process, log into your Klarna or Laybuy account and register the return. Once we have received the parcel and processed the refund the refunded amount will be removed from your outstanding balance.

Due to the ever changing online product selection we cannot offer refunds if the price of a product changes after your purchase.

We aim to process each refund as quickly as we can. However, refunds can take up to 21 days to process. This includes up to 14 days for the parcel to be received by our warehouse and process your refund and 7 days for the refund payment to go through the banking system.

To make the process as quick and easy as possible refunds will always be processed in the same way as your original payment method.

We are sorry about that! Please contact our customer services team through the live chat portal or the contact form and we can get this resolved for you. This could be for a few reasons such as discounts or the delivery charge not being included.

We only refund the cost of the item when we process the return, not the delivery cost.

We have lots of payment options so you can choose whichever is best for you. Whether that's credit or debit card, our buy now pay later options with Klarna or LayBuy or pay with your Yours Clothing Gift Card or Voucher. We take your security very seriously so we can assure you our details are safe with us.

We take fraud very seriously, all credit and debit card holders ar subject to validation and authorisation by both us and the card issuer. To better protect our customers when shopping online by card you may be presented with 3D secure security measures when paying. This is dependent on your bank and may require you to enter a password or get a security code via email or phone.

We offer different currencies to make it even easier for you to shop, these are; GBP, AUS, USD and Euros.

Klarna and LayBuy are both payment providers here for you to use buy now pay later options. They both offer slightly different services so check out the Klarna page and Laybuy page for more information!

We aim to make this process as simple as possible however each voucher code will have different T&Cs as to when this can be used. These should be featured on the marketing communication you were sent or a link to the site will be provided where you can find the details about that specific voucher code.

Yes you can! Enter the voucher code at the basket page and the Gift Card details at the payment page and you will be able to use both together.

Of course! Follow the normal returns process and our team will refund the price you paid for this item.

If your payment method had been declined then you will need to place your order again, unfortunately we aren't able to reinstate the order. Before you do this, speak to your banking or payment provider to see why this has happened. If payment has been taken please let us know through our live chat portal, contact form or call us on 03309122464.

Yes you can! Take your Gift Card into your local store and the brand ambassadors will be more than happy to help. They can easily top up your Gift Card with the amount required.

To check your balance please enter your card number and PIN number by clicking the following link. www.yoursclothing.co.uk/giftcard

Gift cards can be entered at the payment stage of the checkout under 'Pay by Yours Clothing Gift Card'. They start with 5045 and are 19 digital long.

Please ensure this is being entered at the first stage of the checkout. Once you have clicked 'My Bag' you will see all items in your basket on the right hand side and under the delivery options you will have a box - 'Got a Voucher code?' please enter your voucher here.

No, we're afraid only one voucher code can be applied to an order at a time.

Yes, we want to give you the easiest payment options so multiple Gift Cards can be applied at the check out stage.

We are sorry to hear you are experiencing issues with your Gift Card or Gift Voucher. We will need your Gift Card Number and PIN or Gift Voucher and the customer service team will be happy to assist. Chat to them through our live chat portal, contact form or call us on 03309122464.

All Gift Cards and Gift Vouchers are valid for 12 months, make sure you use it before it expires!

If you purchased your order using a Gift Card then any refund owed will be issued back to the same gift card. If you no longer have this Gift Card then please contact our Customer Service team by clicking the following link https://www.yoursclothing.co.uk/contact-us and provide your Order reference and full address so we can send you a replacement Gift Card.

If you purchased your order using a gift voucher then any refund owed will be issued to a new gift voucher which will be sent out via email.

We get it! We all love a bargain however you can only use one discount code on one order at a time.

I'm afraid we are unable to add a discount code to an order once the order has been placed with us. If you have had any problems placing an order then please contact our customer service team.

Klarna​ ​is​ ​a​ ​Swedish​ ​payment​ ​service​ ​provider​ ​that allows you to purchase your items today and pay nothing until 14 days later. They have worked with more​ ​than​ ​70,000​ ​online stores and​ over​ ​60​ ​million​ ​consumers​ ​worldwide​. To use this payment option simply select this at the checkout, a soft credit check will be done and you will be sent a code to confirm your idenity. Your items will then be sent out to you, you can try these on in the comfort of your own home, return the ones you are unhappy with, Klarna will then adjust the amount due and you will need to pay the remaining balance in the 30 days.

This bit is so easy! Just log onto your Klarna account, select the outstanding payment and enter your bank details to pay!

Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks. To use this payment option simply select this at the checkout, a soft credit check will be done and you will be sent a code to confirm your idenity. Log into Laybuy and complete your order in just minutes. Choose your payment day, view your schedule and then select pay now. Thats all! Your order will be on its way with scheduled weekly payments.

This bit is so easy! Just log onto your Laybuy account and you will be able to view your scheduled payments.

Exchanges for online transactions are only available in store. As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.

You can locate the nearest store to you using our online store locator here; store-finder. Simply enter your postcode into the store finder and it will find the closest store to you, it's as easy as that!

We are currently working on opening several new stores around the country, which will be announced via Facebook, email and our website - keep an eye out for your local area!

Please follow the link to be redirected to our wholesale page - https://www.yoursclothing.co.uk/wholesale

We are always looking for exciting new opportunties to work with you! Whether that's in store, at head office or working with us in partnership. Check out our careers page here for the latest vacanices. If you feel you are a model that could suit our brand please email some photographs to [email protected] and we will consider your application. If you would like more information on becoming a blogger then please contact us at [email protected] and we will be in touch.

If you have anything that you loved about Yours Clothing or any problems you would like to be resolved, please do not hesitate to contact us via our contact form by following the link - https://www.yoursclothing.co.uk/contact-us We appreciate your feedback and aim to resolve any problems as quickly as possible.

We have made our website super easy to use so that you don't have to order by phone. If you are having any problems with this then please contact customer services through the live chat portal, contact form or call us on 03309122464.

We have a team of experts with over 20 years experience fitting plus size clothing so we can ensure we fit and flatter your curves time after time. We have also created this easy to use guide so you can find the perfect fit first time.

Available measurements are listed in each item’s product description. Further information about clothing measurements are not available.

Searching for the perfect bra? You have come to the right place, we have a whole range of plus size bras designed to be both flattering and supportive for the bigger bust. Available in back sizes 38-50 and cup sizes B-J so we have a bra to suite every shape.

We have a fanatastic range of plus size maternity clothes in our Bump It Up Maternity brand available online only. This offers everything from tops, jeans and dresses suitable for both the bump and the nursing stage of maternity, available in UK sizes 14-32.

All the time! We have the styles you love coming into our warehouse everyday. We get these on site as quickly as possible ready for you to shop! Take a look at coming soon, these are styles coming into the business soon so you can sign up and be the first to know when the stock hits the website making sure you can get your hands on the styles you want as soon as you can!

We have brand new styles you will love coming into our warehouse everyday! We get these on site as quickly as possible ready for you to shop. Take a look at coming soon, these are styles coming into the business soon so you can sign up and be the first to know when the stock hits the website making sure you can get your hands on the styles you want as soon as you can!

We're sorry if you've received an email saying one or more of the items you've ordered is out of stock. Our online stock is updated regularly and is as accurate as possible, but sometimes, things fall through the net. We will still send the remainder of your order and refund you for the item that is not in stock. Keep an eye out- it may come back in stock!

Our website aims to make it as easy as possible to look for new products or brands. You can search for products and brands in the search bar which runs along the top of the screen or use the menu to find certain categories you are looking for. Go to New In to see the latest on-trend items.