International Returns Policy


How Long Does It Take For A Return To Be Processed?

We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.

How Do I Return A Parcel?

If you wish to return a parcel:

  1. Repackage the item in the original packaging
  2. Complete the Returns form with your name and order details, including the reason for the return.
  3. Take your parcel to your nearest local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG
UK

Australia Returns

To return a parcel to us in Australia you can use our warehouse in Victoria. Use your local postal service requesting the standard delivery service, but ensuring you opt for the extra compensation where possible – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing.co.uk cannot be held responsible for any returns parcels lost in the post, therefore keep your receipt as proof of postage. The Returns address is:

Yours Clothing
57/166 Bridge Road,
Keysborough,
Victoria 3173.

Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

How Much Will It Cost To Return An Item(S)?

The return cost varies depending on the weight and service that you select with the postal service.

Why Do I Have To Pay To Return An Item?

This is because if Yours Clothing were to offer a free returns service we would have to increase our prices to absorb the costs. We believe in giving you the lowest possible prices. If however, your item arrives faulty or is wrong we will of course refund any return costs to you.

How Long Do I Have To Return An Item?

You have 21 days to return an item from date of receipt back to us.

What Happens If I Receive A Faulty Item?

If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

The Image Looks Different To The Product I Received

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

What Happens If An Item Is Missing From My Parcel?

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team at via the online live chat facility or call +44 (0)8448 204 204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

Exchanges

We do accept returns from International customers but are unable to accept exchanges. Return costs are payable by the customer subject to local returns legislation

UK Returns Policy


FREE returns on ALL UK orders in store and via collect+

How Long Does It Take For A Return To Be Processed?

We will process your return on the same day we receive your item/s, once it has been processed we will send you confirmation. Please allow up to 5 working days for your bank to process your refund.

How Do I Return A Parcel?

If you wish to return a parcel:

  1. Repackage the item in the original packaging
  2. Complete the Returns form with your name and order details, including the reason for the return.
  3. Then choose how to return the parcel to us; FREE to a Yours store, FREE using Collect+, or post it via your local post office (charges will be incurred).
  4. Remember if you are returning an item that was on promotion or the order had a promotion associated with it, you may not receive the full refund if the remaining order you have kept does not still qualify for that promotion.

*All items marked with an * cannot be returned due to Hygiene reasons.

FREE Return to a Yours Clothing Store

If you live near a Yours Clothing store you may return the items to a store for an exchange, gift vouchers or a refund to the original method of payment. If the order was paid for using PayPal then only an exchange or gift vouchers can be provided in store. Ensure that the item is returned in the original packaging with the completed returns form. Please bring your delivery note with you as proof of purchase.

FREE Returns Using Collect+

Attach your FREE Collect+ label from your invoice on to your parcel and take it to a Collect+ shop where you receive a receipt and tracking number. Collect+ have over 5800 stores in the UK. Click here to find your nearest shop

Post Office Returns

Use your local Post office to return items back to us at your cost but ensuring you opt for the extra compensation to ensure you are adequately covered in the unlikely event of your parcel going missing in transit. Yours Clothing cannot be held responsible for any returns parcels lost in the post therefore keep your receipt as proof of postage.

The Returns address is:

Yours Clothing,
Returns Dept,
Unit B, Finmere Park,
Southgate Way, Orton Southgate,
Peterborough
PE2 6YG

How Much Will It Cost To Return An Item(S)?

We offer free returns for mainland UK and Northern Ireland customers via collect+. Please contact customer services if you did not receive a label within your parcel. Alternatively you can return an item to a Yours store for an exchange or refund (Amazon and PayPal transactions cannot be refunded in store). If you do not have a collect+ store near you or prefer to use Royal Mail then the cost will be payable, and will depend of weight and service selected.

How Long Do I Have To Return An Item?

You have 21 days to return an item from date of receipt to us direct or to a Yours store in the UK.

What Happens If I Receive A Faulty Item?

If you receive an item that is faulty then send it back to us and we will process a full refund including the original delivery charge. Faulty items are checked on receipt and validated.

What Happens If I Received The Wrong Item?

If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and size in stock.

The Image Looks Different To The Product I Received

All the images on our website are as accurate as possible to the products. However, due to the differences in screens and systems used by our customers, colours and shades may not be 'exact' to the true product.

What Happens If An Item Is Missing From My Parcel?

Sometimes an item can be missing from your parcel but all our parcels are checked before they leave us. If an item is missing then get in contact with our Customer Services Team via the online Live Chat facility or call 08448 204204. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again.

Exchanges

We no longer offer an exchange service as it has taken too long to send items back and for us to then resend the correct item as items are selling all the time and items can go out of stock very quickly. This has led to customer disappointment so we have reviewed this and we recommend you consider reordering your item if you have selected the wrong size/fit when first ordering or selecting more than one size on your first order.

One4All Gift Card And Christmas Club Card Transactions

If you pay for your goods using the Post Office One4All Gift Card or Post Office Christmas Club Card and you wish to cancel your order or return your items, you are welcome to do so, however, please note, that we will be unable to directly refund your One4All Gift Card or Christmas Club Card back with the amount. Instead, we will

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